Frequently
Asked Questions - Setup
Secure Sign On adds another level of security to Internet Banking, offering
further protection from fraudulent activity. Consumer
Internet Banking users will be introduced to Secure Sign On on April 28,
2007.
Secure Sign On protects you from identity theft and fraud in two ways:
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You will know you are in the right place:
Secure Sign On provides visual cues when you sign on. You will know
that you are on our website and it is safe to enter information.
This will help protect you from fraudulent look-alike sites. |
| We will
know it’s really you:
Secure Sign On helps us ensure that only authorized individuals can
access financial information online. |
|
HOW SECURE SIGN ON LETS YOU KNOW YOU ARE IN THE RIGHT PLACE
During the setup process, you will choose a picture from a picture catalogue
and create a phrase. This picture and phrase will be shown after you enter
your User ID so you’ll know you are in the right place.
It will look something like this:
|
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Safe at my bank
If you don’t recognize your picture and personal phrase, do not
enter your personal information. Instead click “Cancel,” and try to
sign on again, or contact us for assistance. |
If you don’t see your picture, or if you see the wrong picture, you should
not enter any information. Go back to the main website and log in again, or
call us and let us help you.
HOW SECURE SIGN ON HELPS US KNOW IT’S REALLY YOU
After you set up Secure Sign On, we will have two additional ways to
identify you:
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The PC you are using |
| Confirmation questions with answers that are unique to you |
|
Every time you sign on, we will ask for one of these, in addition to your
User ID and password.
We can recognize you based on the computer you use to access Internet
Banking. If you sign on from your own computer, we can mark it with a
browser cookie that helps us recognize you every time you sign on.
If we don’t recognize your computer, we will ask you two confirmation
questions. These are personal questions you have selected during setup to
help us to recognize you when you log on from a new computer.
HOW TO SET UP SECURE SIGN ON
When attempting to login to Internet
Banking you will be prompted to set up Secure Sign On. Setup will only take
a few minutes. There are three easy steps:
-
Select a picture and personal phrase – These visual cues will be
displayed during each user’s sign-on process to provide assurance that you
are visiting the Peoples Bank website and it’s safe to enter personal
information.
-
Select and answer confirmation questions – These questions may be used
during your sign-on process to ensure that only authorized individuals can
access your financial information.
- Register your personal computer (optional) – With your permission, we can
automatically register your computer as a location that is authorized to
access your account information. If you sign in from a computer that hasn’t
been registered, we’ll use the confirmation questions you chose in order to
verify that you’re authorized to access your account.
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AFTER SETUP, HOW TO USE SECURE SIGN ON
Using Secure Sign On is easy. Enter your User ID, and look for your picture
and phrase before going further. It should be something you recognize.
If you sign on from a recognized computer, all you’ll need to do is enter
your password. You will then be securely signed on to Internet Banking.
Please note that some browsers allow you to save your password, so you don’t
have to enter it every time you sign on. For security purposes, you will no
longer be able to do this with Secure Sign On. In the future, you will be
asked to type in your password each time you sign on to Internet Banking. If
you need help or can’t remember your password, call customer service.
When you are using an unregistered computer, you will be asked to answer two
of your confirmation questions. Once you answer the questions, you will be
securely signed on to Internet Banking.
As an additional benefit, if you forget your password and we recognize your
computer, we will be able to reset your password once you answer the two
confirmation questions.
With these easy steps you can continue to enjoy the added security and
convenience of Internet Banking.
FOR MORE INFORMATION
|
Review
the Frequently Asked Questions here |
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Contact your local Banking Center or Electronic Banking Services at
219-853-7630 during regular business hours. |
| Support is also available Monday-Friday
from 7am - 8pm CST at:
1-888-722-1327
-
Consumer Internet Banking
1-800-593-4345 - Business Internet
Banking
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